Refund policy

OUR COMMITMENT

Jewelry is personal, and we want your order to feel as special in person as it did when you chose it. MyJewelryGuy carefully reviews order details and personally inspects many pieces before shipment.

If something is not right, contact us promptly at Matt@MyJewelryGuy.com so we can understand the issue and work toward a fair resolution.

MADE-TO-ORDER, CUSTOM, AND PERSONALIZED JEWELRY

Many MyJewelryGuy pieces are created, sourced, sized, or configured specifically for the customer.

Once production or special sourcing has begun, made-to-order, custom, personalized, engraved, resized, altered, or specially sourced items are final sale. They cannot be returned or exchanged because of a change of mind, personal preference, or buyer’s remorse.

Please review the selected metal, gemstone, measurements, size, engraving, and other options carefully before ordering. If you need guidance before placing an order, contact us and we will gladly help you compare your options.

CANCELLATIONS

If you need to request a cancellation, contact us immediately.

We will make a reasonable effort to help, but cancellation is not guaranteed after production, sizing, personalization, or special sourcing has begun. If production has already started, the order normally cannot be canceled.

If we are able to approve an exception after costs have been committed, any nonrecoverable cost will be explained before the cancellation is finalized.

DAMAGE, INCORRECT ITEMS, AND SUSPECTED DEFECTS

If your order arrives damaged, incorrect, incomplete, or appears to have a manufacturing defect, contact us within 7 calendar days of delivery.

Please include:

• Your order number
• A description of the concern
• Clear photographs of the jewelry
• Photographs of the packaging and shipping materials when relevant

Please retain all packaging until our review is complete.

We will evaluate the item and the circumstances. When a covered issue is confirmed, the appropriate resolution may be repair, replacement, exchange, store credit, or refund. The available resolution will depend on the item, its availability, and the nature of the issue.

Normal wear, accidental damage, loss, misuse, improper care, unauthorized repair or alteration, and expected variations in natural gemstones or pearls are not considered manufacturing defects.

If a possible defect becomes apparent after the 7-day delivery-review period, contact us as soon as reasonably possible. We will review the concern individually, including any applicable manufacturer warranty, but cannot promise a particular resolution before inspecting the item.

ELIGIBLE READY-TO-SHIP RETURNS

Jewelry sold as ready to ship may be eligible for return if it was not:

• Made to order
• Customized or personalized
• Engraved
• Resized or altered
• Specially sourced
• Marked final sale

You must request return authorization within 14 calendar days of delivery.

To qualify, the item must be unworn, unused, unaltered, and in its original condition. All original packaging, certificates, tags, and accessories must be included. Proof of purchase is required.

Do not send an item back without authorization. An unauthorized return might not be accepted.

RETURN SHIPPING AND INSPECTION

Customers are responsible for approved return shipping unless the return results from a confirmed MyJewelryGuy error, shipping damage, or covered defect.

We strongly recommend insured and trackable return shipping. MyJewelryGuy is not responsible for an unauthorized return or a return lost or damaged during return transit.

Original shipping charges and optional expedited-shipping charges are nonrefundable unless required by law or the return results from our error.

Every returned item is inspected before approval. A return may be declined if the item shows wear, damage, alteration, missing components, or a condition inconsistent with the return request.

REFUND TIMING

If a return is approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after approval for MyJewelryGuy to process the refund. Your bank or card issuer may require additional time to post it.

FINAL-SALE ITEMS

Gift cards and items clearly marked final sale are not returnable.

Made-to-order, custom, personalized, engraved, resized, altered, and specially sourced items are also final sale, except when a covered problem is confirmed under the damage and defect section above.

CONTACT US

Start every return, cancellation, damage, or defect request by emailing Matt@MyJewelryGuy.com.

Do not mail an item until you receive return instructions.

This policy does not limit any rights that cannot be excluded under applicable law.