Shipping policy
WHERE WE SHIP
MyJewelryGuy currently ships to addresses within the United States.
International shipping is not available during our soft-launch period. We may expand our shipping destinations after our fulfillment process has been fully tested.
SHIPPING RATES
Available shipping options and their current prices are displayed at checkout before payment.
• Economy shipping is free on eligible U.S. orders of $250 or more.
• Economy shipping for orders below $250 starts at $4.90 for packages up to 5 pounds.
• Standard shipping is $6.90 for packages up to 1 pound.
• Standard shipping is $9.90 for packages over 1 pound and up to 5 pounds.
• Unusually heavy orders may have different rates displayed at checkout.
The shipping rate displayed at checkout controls if it differs from a general example in this policy.
PRODUCTION TIME AND SHIPPING TIME
Production time is separate from shipping time.
Ready-to-ship items generally leave sooner. Made-to-order, custom, personalized, resized, or specially sourced jewelry must be produced before shipment.
Review the estimated production time on the product page before ordering. Many made-to-order pieces require approximately 3–5 weeks, although the estimate can vary by product.
Carrier transit estimates begin after production is complete and the order has been transferred to the carrier. Transit estimates are not guaranteed delivery dates.
ORDER REVIEW AND INSPECTION
MyJewelryGuy reviews order details and personally inspects many pieces before shipment.
This inspection is part of our quality standard and may occur after production is complete but before the shipping label is created.
TRACKING AND DELIVERY
When tracking is available, it will be sent to the email address provided with the order.
Customers are responsible for:
• Providing a complete and accurate delivery address
• Providing a secure delivery location
• Monitoring tracking information
• Contacting us promptly about unexpected delivery problems
Do not discard damaged packaging until the issue has been reviewed.
DELAYS AND ADDRESS PROBLEMS
Production and delivery can be affected by material availability, carrier delays, weather, holidays, address errors, security holds, or events outside our reasonable control.
If we learn that an order cannot ship within the stated or reasonably revised timeframe, we will contact you with the available options.
Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
LOST OR DAMAGED SHIPMENTS
Report a shipment that arrives damaged, incomplete, or incorrect within 7 calendar days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the shipping box, label, and packaging when relevant
For a shipment that appears lost, contact us after reviewing the carrier tracking. We may need to open a carrier investigation before determining the appropriate resolution.
CONTACT
Shipping questions may be sent to Matt@MyJewelryGuy.com.